When you have an emergency plumbing situation, you simply don't have time to research every possible plumbing contractor in the area. We're available immediately to take care of these situations. Hopefully you are thinking ahead and have made it to our page before you've had a plumbing emergency. So, if you have, how do you go about deciding which company to go with?
When you are choosing a plumbing company for your home or business there are five major factors to consider; Availability, Expertise, Quality, Service and Trust. If your choice fails in any one of these categories it doesn't matter how good the price is, in the long run it will end up costing you. Here's why our plumbers meet or beat the competition in every one of those areas and still manages to keep our process reasonable.
When it comes to expertise, our plumbers have that in spades. Our contractors are all licensed by the state of California and are required to complete at least 20 hours of continuing education courses every year. Each of our contractors chooses a different specialty so we have a comprehensive team. In our opinion, it doesn't make sense to have four contractors that specialize in hydro-jetting and no one who handles tankless water heater repair. This policy results in one of the most comprehensive teams in Pasadena, if not all of California.
We stand behind every single service we do with a 100% satisfaction guarantee. We know that our work is great, and if it isn't we'll come back and make sure to fix it – free of charge. We don't want to leave you with some hodgepodge fix that will need service again a year down the road. Our plumbers are trained to provide the highest quality service humanly possible.
Our promise of quality hinges on our ability to provide excellent customer service. If we can't figure out what you want, we'll never be able to give you what you need. While you may think some of our Pasadena plumbing contractors like to talk, the reality is that they've been trained to listen. They may ask lots of questions, but this is the key to understanding the scope of the problem and repairing it so you won't ever have to worry about it again.
This is the one intangible. We value trust above all else. If you can't trust the people you bring into your home to do the repair work, you won't be calling them again. We know this and wouldn't have it any other way. Every single member of our staff has undergone a thorough background check including a criminal history check, fingerprint identification and drug screening. We would never think of sending anyone to your home or business without these checks in place.
When you put your trust in us, we feel that we have a huge responsibility to make sure that we've earned it. Our service techs do this by pledging to explain all plumbing issues and repair solutions in layman's terms and to give you technical evaluations if you request them. We also pledge to inform you if we find any other major problems in your plumbing while fixing your current issue. Our plumbers will not tack on additional fees or work for anything that has not been discussed with you and put down in writing first. With our Pasadena plumbers, you won't just be part of the loop, you'll be the ultimate decision maker.